While email allows for incredibly efficient, quick and easy communication in the business world, it can cause a number of problems when it is not used properly.

This booklet is an introduction to email etiquette. Inside, you will find all the information you need to communicate professionally in the business world. Knowing what is and is not appropriate in business email is sure to give a leg up to those new to an organization or to the workplace in general.

Included in this booklet is:

• A general introduction to email and email etiquette, (AKA ‘netiquette’)
• A wide range of tips, advice and clarifications you should use to ensure that your email communicates exactly what you intend.

You will learn how to:

• Effectively use email functions
• Create the right tone for your email
• Compose and format your email
• Determine when to use email
• Know when you should avoid sending email and more

How you use email will help form the opinions that your co-workers, clients and contacts have of you, so you should be sure that you are not sending the wrong message. You also need to keep in mind that when you use your business email, you are representing your employer. If it is sent from the company, it comes from the company.